i have noticed a customer reminder behavior that is either a bug or a bad activity.
We are running Nop v3.0 with plugin v3.0.680.8287
When I create a customer reminder and set it as enabled, the message template that is created is not set as active. I have to go to message templates and set it as active there. Now, this is not that big of a deal. The bigger problem is that when, after some time, I edit the reminder, any setting, or for testing i don't change anything and just press "Save" or "Save and Continue Edit" the message template deactivates and it has to be manually activated again.
Please try to review this, it is not a big problem but is rather inconvenient.
That is because there is no need for the message templates that are created via the Reminders to be active. You don't need to set them as Active manually as this doesn't really matter at all as the Reminders are what matters and not the Message templates. In nopCommerce if the Message Template is not active this means that it won't be sent but for the Customer Reminders this is no relevant as the reminder itself could be active or not.
Actually the message template should be marked as inactive as otherwise it could confuse the store owner that these message templates could be used somewhere else outside the customer reminders. These templates could not be used outside the reminders as some of the message tokens are not relevant if not used within a customer reminder.
I am not sure if I made myself clear enough but I hope this makes sense.
If you have additional questions don't hesitate to ask.
Nop-Templates.com Support Team