Profile: atenea
User posts
10 years ago
10 years ago
Hi atenea,
Yes, you need to adjust the time interval to match your business case. Simply allow some more time before sending the reminder, so that you have time to manually mark some of the orders as paid before the reminders are being sent.
Thank you.
I think his is a workaround, not a real solution. Especially in the case of "cash on delivery" the order should remain in unpaid status until it is delivered, so it can be a time interval of a few days. The same can happen with other offline payment methods.
I think that sending *all* payment reminders after a few days is not so useful as it should be.
10 years ago
Hi atenea,
Please note that the unpaid orders reminder has nothing to do with the payment method that you use. What matters is if the order is marked as paid or not. Even if your clients have chosen "cash on delivery" you need to manually mark the order as paid once they have paid the order.
Yes, I know this, but in the time interval between the order being submitted and the moment I manually mark the order as paid, the order is in unpaid status and the reminder is sent.
This happened because the user made the order yesterday on sunday and it was processed this morning.
So the only way to avoid this is by changing the time before sending the reminder?
10 years ago
I have a store running nopcommerce 3.10 and Electronics theme.
I configured a reminder for unpaid order.
The reminder has also been sent to a customer who chose "cash on delivery" as a payment method.
I think this is not correct.
