Due to no longer having an active support plan for the themes (I'm not sure why we would need an active support plan to report a bug), I did submit a ticket under a different item's license. Please review at your earliest convenience. Thanks.
Thank you for the feedback. We are using our ticketing system to have a better quality support. For example, when you submit a ticket you can specify the product, browser version, nopCommerce version etc. and also you are able to attach files, which is not possible in our Forum. Also when a customer submits a ticket it is assigned to a team member that will provide the best solution, which makes our support faster and more efficient. Reporting bugs is, of course, something that doesn't require a valid license and it is a very important feedback to us. When I suggested you to submit a ticket I had not check that it was not possible for you to do it for that product and I'm sorry about that. Nevertheless, we will examine the issue and will provide you with an answer very soon. You are a valid customer and we hope that you are satisfied with the service we provide. Thank you!