Profile: anton_ivanov

Hi,

Yes, sorry in 3.7 our plugin version is inside Administration -> System -> System Information.

I am glad to hear you have resolved this problem! I am gonna explain what I think happened in your case for anyone else reading this topic in the future.

Basically, as you can see from your post some of your plugins are 3.7.1310.22717 while the other part of the plugins are 3.7.308.19278. Your theme's plugin (which was the older version) was searching for an already non-existant setting and causing that error.

Always make sure your plugins are the same version to avoid issues like that.

Hope that helps!

Hello,

You can see all your Nop-Templates installed plugin's versions from Administration -> Nop-Templates -> System Information.

I am not sure if someone from our support team actually updated your theme and plugins since that is not how we usually do things. Furthermore, I could not find a ticket where an FTP access was requested.
Could you lead me to this ticket so I can read it and see what has been done by my colleague?

Also, do you have any files left that have been downloaded from our site before your license expired?

Hello,

Yes, we can arrange a TeamViewer session in a time that is convenient for all of us. That will require you to submit a ticket so we can arrange it.

Hello,

Unfortunately, we cannot reproduce this issue. Can you submit a ticket with URL and Admin Credentials to your store so we can inspect it?

Hello,

Thank you for providing me with an URL. I inspected your store but I wasn't able to find a reason for this problem.
I see you are using some other 3rd party plugins (e.g. the editor on the page you gave me). Can you disable all your 3rd party plugins so we can see if any of them are interfering with the Cloud Zoom plugin and creating this issue?

Hello,

We cannot seem to be able to reproduce this issue. Can you elaborate more? Can you give us a link to a store with this problem so we can inspect it?

Hello,

Can you make sure that the Show Ajax Filters on Search Page setting in Administration -> Nop-Templates -> Plugins -> Ajax Filters -> Settings -> Integration Settings is checked?

Hello,

Have you recently updated your Traction theme? If you have, have you followed our documentation regarding this? It seems you didn't update your Nop Traction Theme Plugin and it is searching for a setting that no longer exists in the newer version.

Hello,

The slider with the nice cars and every other picture, product, reviews,  product carousel do not come with the theme. They are made by configuring the plugins that come with the theme.

In this case, the slider with the nice cars was done by using the Anywhere Sliders Plugin. You can see it's configuration in the Admin Demo.
You can, also, install our theme demo database. You can download it from the My Downloads page.
That is our demo store's database and it is configured like the demo store. By installing that you will get all the configurations you see on the demo store (the main slider included).


You can read how to install the database from our documentation.

Hope that helps!

Hello Odin,

If you are using the Mega Menu you can remove the Search menu item from your menu from the Administration -> Nop-Templates -> Plugins -> Mega menu -> Manage Menus -> Edit your menu -> Menu items tab. Just edit the search menu item and click on the Remove button.

You can find more information about the Mega menu plugin in our documentation.

If you are not using the Mega Menu plugin I highly suggest you start using it since it provides you with many great functionalities regarding building your own menu.

Hope that helps!