Bugs

Hello,

We've just deployed a new version of the Help Desk plugin that possibly fixes your issue.
Now, a confirmation popup will appear if you try to answer a ticket that is not assigned to you.
This applies to impersonated users.
So if Admin Marko impersonates John and tries to answer the ticket, he will get a confirmation message telling him that the ticket is not assigned to him.

You will need to update the plugin in order to fix this issue on your store.
You can read more on how to update a plugin in this article from our documentation.

Hope that helps!

Hello,

This issue has been fixed in 3.80.
There might be some caching issue on your store. Your browser might have cached the old code, ss the changes of this fix are mainly in the javascript code.
Can you try clearing your browser cache?

If that doesn't help, can you submit a ticket with admin credentials to your store?

If someone submit a new ticket with a selected Department, the Department field will be null in the My Ticket > Ticket information field. Also if you want to filter on tickets by Department, the system drops an error in My Tickets and in Manage Tickets.
The error shows even on your demo site: http://demos.nop-templates.com/helpdesk/managetickets

In NopCommerce log the following error message appears:
"No property or field 'TicketDepartment' exists in type 'Ticket'"

Hi,
We are using the Help Desk plugin version SevenSpikes.Nop.Plugins.HelpDesk, Version=4.3.579.33586. Emporium theme installed. Our problem is: In the desktop view, there are ticket and ticket options in the left menu. But there are no ticket and ticket options in the mobile view.

Desktop View > https://www.hizliresim.com/hz3yzsg
Mobile View > https://www.hizliresim.com/23krb1r

Hi,
We are using the Help Desk plugin version SevenSpikes.Nop.Plugins.HelpDesk, Version=4.3.579.33586. Emporium theme installed. Our problem is: In the desktop view, there are ticket and ticket options in the left menu. But there are no ticket and ticket options in the mobile view.

Desktop View > https://www.hizliresim.com/hz3yzsg
Mobile View > https://www.hizliresim.com/23krb1r

Hi dursunkarabatak,

Please update the HelpDesk plugin + _CurrentPageClass.cshtml file in the Shared folder of the Emporium theme. The menus should be available now in the mobile navigation.

p.s: Please note that the HelpDesk plugin is not styled specifically for the Emporium theme so it will get the default styling for DefaultClean theme.