Profile: todor.atanasov


User posts

8 days ago

haknesh wrote:

As you can see here has the footer caption bar of my shop the red color. How can i change that red color?


Greetings Haknesh,

Thank you for reaching out to us!

I don't see a red bar in the footer anymore. Do you still need our assistance? If so, could you please provide us with a screenshot of the element in question?

8 days ago

webproject wrote:
I set the user to have permissions to "Manage Plugins" but don't see the Rich Blog tabs.
nopCommerce version 4.20


Thank you for reaching out to us!

Have you checked the Admin area. Manage Nop Rich Blog plugin as enabled for the user role in question?

If you have, please submit a ticket and provide us with administrator access, in order for us to investigate further.

21 days ago

nakamoto wrote:
Is it possible to configure the catalog page so that the filter column can be hidden and shown by the user action?


Thank you for reaching out to us!

Under the plugin's settings, you will find an Ajax Filters Availability Settings tab. There, you have an option to close the filter boxes by default.

21 days ago wrote:
Hi Todor, thank you for your answer but I have no active license at the moment :(


Thank you for reaching out to us!

I'm willing to make an exception in this case, so try to get a free trial for the plugin and then you should be able to raise the ticket. wrote:
Hello, we just added a new store with the Avenue theme.  When in the checkout process as a registered user, and you want to ship to a new address, I enter the new address in the form, and there is no button to save the new address.  I'm missing something...


Thank you for reaching out to us!

If you are registered and you checkout with a new address, it saves it automatically, except in the cases where the address is the same as one of the saved addresses under this account.

Please try to complete an order and if the issue persists, please raise a ticket in our system, in order for us to investigate further.

joster wrote:

I've been working on upgrading our 4.0 site to 4.2. I had many custom styles that I had to figure out where to put in the 4.20 stylesheets, and it was a lot of work to get it looking similar to the site we had before. Now, my boss wants to upgrade to 4.3 before I even launched the 4.20 site.  :-(

I am really hoping there haven't been been many changes between 4.20 and 4.30...

How much work am I looking at?


Thank you for reaching out to us!

I believe you are referring to the Uptown theme? Please correct me if Im wrong.

There aren't many major changes between 4.2 and 4.3 in the Uptown theme CSS. However, the Estimate Shipping has some major changes to the CSS.

Please let me know if you have any further questions.

21 days ago wrote:

I am having issues with the plugin in the Emporium Theme, it does not work as expected.

In this example - - in the code I can see all the plugin configuration, but it does not do the zoom inside the image as expected.

Can you help me?



Thank you for reaching out to us!

We would have to investigate further. Please raise a ticket in our system and provide us with administrator access and we will be able to provide you with more details on the issue.

one month ago

opso wrote:
While previous versions was working, now the ribbon doesn't appear when the rule is:
Type product   
ConditionProperty: Category
ConditionPropertyOperator: Eq
ConditionPropertyValue: a Disabled category



Thank you for reaching out to us and for reporting this issue!

We have just deployed a fix for the issue, so you can update to the latest release. wrote:
Did anything ever come of this? We are experiencing the same thing. Specifically with the Prisma theme. On the infinite scroll, looks like there's 4 separate ajax calls that sometimes just hang:
1. getFilteredProducts
2. RetrieveProductRibbons
3. GetAjaxCartButtonsAjax
4. getquickviewbutton


In order for us to investigate further, please raise a ticket. We would need access to your administrator dashboard and steps to replicate the issue.

Looking forward to hearing back from you.

one month ago

vipul.dumaniya wrote:
We are using poppy theme with Ajax filters.

We have some specification attributes and SIZE as product attributes so it showing duplicate value in SIZE and other specification attribute filter.
Is it bug or is there could be other reason?
can i any update please? we are still getting same issue. Please check!AoteZiqlA_H6gshKtztuaSCarnV93A?e=zKnXp4


Most likely the attribute in question was added twice.

Please let me know if that is the case.