Close

Bugs

Support
4 years ago
#8405 Quote
Avatar
  • Moderator
  • 996
PM
Topic for reporting any Nop Knowledgebase plugin problems.

IMPORTANT NOTE: There is a known issues with installing new plugins in nopCommerce. Please read this post for more information how to resolve it.
renatolg
one year ago
#14191 Quote
Avatar
  • 3
PM
I can not include an article in the knowledge base. When I click on manage articles, the system directs me to the product's article page (see attached image) https://drive.google.com/file/d/1bFnESTG3QJpSJkKEfKaW3EiZ7YuxZhrC/view?usp=sharing
renatolg
one year ago
#14192 Quote
Avatar
  • 3
PM
renatolg wrote:
I can not include an article in the knowledge base. When I click on manage articles, the system directs me to the product's article page.The wrong page has been opened! (see attached image)
(see attached image) https://drive.google.com/file/d/1bFnESTG3QJpSJkKEfKaW3EiZ7YuxZhrC/view?usp=sharing
hristian.dimov
one year ago
#14193 Quote
Avatar
  • Moderator
  • 381
PM
renatolg wrote:
I can not include an article in the knowledge base. When I click on manage articles, the system directs me to the product's article page (see attached image) https://drive.google.com/file/d/1bFnESTG3QJpSJkKEfKaW3EiZ7YuxZhrC/view?usp=sharing


Hi,

the plugin from the screenshot is not Knowledgebase plugin thus we cannot advise. Please contact the vendor of the plugin for more information.

Hope this helps!
Regards,
Hristian Dimov
Nop-Templates.com
agilux
12 days ago
#15001 Quote
Avatar
  • 3
PM
Hello,

We just installed the Knowledgebase extension and we noticed two issues.

1. Display Order does not work

When we create several articles and try to set a display order, this one is not applied. It seems that the order is only based on the article ID. Note that these articles are not included in a category (because no category was created).

2. Cannot see more than 10 articles

In the admin area, in the "Manage Articles" section, we only see 10 articles. In the "Setting" section, we setup the number of items per page as 20. However our 11th article is not reachable through the table. This last indicates that it contains 11 items but only 10 are visible.

Thanks in advance for your help.

Best regards,
Cédric
agilux
12 days ago
#15003 Quote
Avatar
  • 3
PM
Re,

About the display order, it works when we use the "reindex" button located in the "Settings" section !
agilux
6 days ago
#15022 Quote
Avatar
  • 3
PM
Hello,

Did you notice my previous remarks ?

Thanks in advance and have a nice day :-)

Cédric
SDobrev
6 days ago
#15023 Quote
Avatar
  • Moderator
  • 242
PM
Hi Cédric,

Sorry for the late reply.

The grid doesn't support changing the items per page but if the "adminareasettings.defaultgridpagesize" setting is set to 10 and you have 11 articles there should be paging at the bottom of the grid list.

If the paging is missing or not working could you please tell us the exact version of the plugin you are using. You can find it in Nop-Templates -> System information.

Thank you!
Best Regards,
Stoyan Dobrev
Nop-Templates.com