General Discussion

Hello,

Since you didn`t specify the version of nopCommerce you were using I assumed you were using 3.8. This feature was only available for that version of nopCommerce.

We, however, have decided to implement this functionality in nopCommerce 3.7 and 3.6 since you asked for a similar option. If you update your Help Desk plugin now you will have the Send Email To Store Owner On Submit Ticket setting and my instructions from my previous posts will be correct for you with the small exception that the path to the setting is as follows:

Administration -> Plugins -> 7Spikes Plugins -> Help Desk -> Settings

Hope that helps!

Hello,

Since you didn`t specify the version of nopCommerce you were using I assumed you were using 3.8. This feature was only available for that version of nopCommerce.

We, however, have decided to implement this functionality in nopCommerce 3.7 and 3.6 since you asked for a similar option. If you update your Help Desk plugin now you will have the Send Email To Store Owner On Submit Ticket setting and my instructions from my previous posts will be correct for you with the small exception that the path to the setting is as follows:

Administration -> Plugins -> 7Spikes Plugins -> Help Desk -> Settings

Hope that helps!

Hello,

Thanks for the suggestions!
We had a discussion about implementing the functionalities you suggested and we decided to add them to the Help Desk Plugin. I will respond to this topic once we deploy the changes for our clients to download. This should be somewhere next week.
Thanks for the patience!

Hello,

We have implemented the features you requested.
There is a new column for Ticked ID in the MyTickets and ManageTickets pages.
There is a new setting Send Email to Ticket Assignee. If you check that the ticket owner will get an email when a ticket is assigned.

All you would have to do is to update the Help Desk Plugin.

Please check out this article : How to update a plugin.

Hello,

The tickets and all the data that the Help Desk plugin operates with are saved in the database. So updating the plugin wouldn`t affect it at all. If you follow the instructions that are given in this article you are simply replacing the old plugins files with the new plugins files. You do not change the data in the database in any way.

Hope that helps!

I want to assign a ticket to a vendor but only have the assigned vendor (and admin) see that particular ticket. Currently when I assign a ticket to vendor all vendors can see all tickets.