We ended up creating a plug-in that overrode the sign in piece. You can try it out here.
It is only on version 4.0 though, but are in the process of looking to take to version 4.2 this winter.
I agree that having it on the admin side would be very beneficial, especially since our back office staff spends most time in the admin side.
I also think a customer should be able to raise a ticket without having to create an account. In the e-commerce world, having a feedback loop both for sales and errors is important, and customers don't want to create an account to leave that kind of feedback, but having a way to track it while also engaging them would be nice.
Having switched to Nop, we have seen a tremendous drop in our customer interactions on these types of communications and help tickets because of the need to create an account. We have added the ability to sign in with Amazon and Google, but still isn't at the same levels without needing an account.
Anyone ever have the search stop working? Right now it looks like it is processing, but always returns an empty result set. Even going to advanced search always returns nothing.
Anything I can check to fix this?
Saarch on ABLE
I have upgraded the plugin and now the category tiles are missing the style that adds the words. What plugin changed that caused this and what do I have to do to add it back. When upgrading, I did the theme and all plugins I am licensed for.
Really getting this plugin going, and the potential is pretty good.
Is there a way to have it so the Ticket Attributes could be assigned to a particular Ticket Department. Basically if the customer picks one department, only the fields associated with that would show?
Also, is there a way to specify products within a particular category can have the Submit a Ticket button show, for a particular department? So not all products would have the button, and different categories would have specific department tickets?
Lastly, I noticed that the plugin does not have the themes updated fully. If you use the Nitro theme, it moves the search box to a funny location.
Yes, I was able to get it working. However, in order to have it so I could still use the template pages, I had to modify the minified version of the Filter.js file to include a new class that is looked for in addition to the item-box class.
I think it would be great to have it wrapped as a variable so upgrades to the plugin won't break the site now.
Also, is it possible to allow guests or non-registered users fill out a ticket? We'd like to use this for workflow on our inquiries, and our customers do not want to create an account until after checkout.
Great, that worked. However, I am required to use item-box as a class to get the infinite scroll to work, and that messes with all the responsive aspects style wise.
Is there a way to specify a different class for this, instead of using item-box. I remove that and it all works great except the scrolling piece.
Is it possible to have this widget available on Topic pages? Right now, I only see Account, Product and Order.
I might be missing something, but is it possible to have the Ajax Filter results be parsed into the responsive aspect of the page? For example, on the page below, when you scroll down for the infinite piece (or filter), the results don't resize like they should using the responsive theme.
Is there a setting I can put in to force this action to happen? This is using a new Template page based off the ones already in the themes.