Profile: iliyan.tanev

Hi,

Thank you for your feedback! 

We found the bug and fixed it. After we deploy you would have to update your plugin and the problem will be gone.

We should deploy later today and I will write here after the new version is available.

Hi,

In 3.70 we have refactored the script and this problem won't exist anymore. 

We encourage you to update to the latest version after the release, which should be today for nopCommerce and tomorrow for us.

There are a lot of bug fixes and performance optimizations, for our product and in nopCommerce in general, since 3.40.

Hi,

Can you raise a ticket with your site url and admin credentials so we can inspect everything ? 

Thanks!

Hi,

I would guess that the JS error is the reason for all the issues. Probably hotjar have some JQuery plugin named isMobile that conflicts with ours. 

We agree that hotjar is a nice tool and we are going to do something about this issues. In fact we already did, but it will be available for 3.70.

We can send you the latest SevenSpikesExtensions.js for 3.40. Please send an email to [email protected].

Hi,

Unfortunately, we do not offer support when you do not have a license. We can advice you, but this is the best we can do in the forum. If you need more you will have to raise a ticket. 

Also, keep in mind that we do not offer support for cases in which you have custom modifications or third party components that are the reason for unexpected behavior. 

In your case the reason is probably the hotjar script. Do you experience any unexpected behavior when you remove everything related to hotjar ?

Hi,

Yes, this is what you should have in this view, but this is the View in Nop Quick Tabs plugin. As I said you can use it to make modifications to the Specifications tab, which you want to affect only the Quick Tabs Specifications tab.

The table that you are looking for is in the YourSiteRootDirectory\Views\Product\_ProductSpecifications.cshtml. If you change it in there this will affect the way specifications are displayed for your entire site.

Hope this helps!

Hi,

The current latest build version for 3.40 is 3.4.1165.17656. You can try to update to the latest version. 

Possible cause for this is if you have JQuery included twice on your site. Can you make sure that you have JQuery loaded only once or provide us with link to your website so we can check ourselves ? 

Hi,

We have our own view that just calls Views\Product\_ProductSpecifications.cshtml view. There you can find the table.
If you need to change how the specifications are shown in your entire site, change this view. if you want to add something specific to the QuickTabs, change/add it our view (Plugins\SevenSpikes.Nop.Plugins.NopQuickTabs\Views\ProductTab\_ProductSpecifications.cshtml).

Hope this helps!

Hi,

Look at this forum post. 

Please, do not duplicate forum posts!

Hi,

We have questions about this problem before. See more information about the issue at nopCommerce forum and in our forum. 

Can you make sure that you are running the latest version of the plugin ? 
Also, do you have any custom modification or added JavaScript files ?