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Admin Area, there is no tickets

amocan
3 years ago
#21099 Quote
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Hello,


In the admin section, even if I put a ticket for the support department I can't see it, it only appears in the seller list, from which account I sent the ticket.
Do I have to make other settings in the plug-in or at the platform level?

Alex
Boyko
3 years ago
#21104 Quote
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  • Moderator
  • 1570
amocan wrote:
Hello,


In the admin section, even if I put a ticket for the support department I can't see it, it only appears in the seller list, from which account I sent the ticket.
Do I have to make other settings in the plug-in or at the platform level?

Alex


Hi Alex,

The tickets are shown only in the public area in your account page.
You also need to be part of the Support team in order to see the tickets from that department.
Regards,
Nop-Templates.com Team