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Roll over zoom only works sometimes.

summitridgegear
5 years ago
#4134 Quote
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The roll-over zoom on a detail page only happens sometimes. What controls that?
summitridgegear
5 years ago
#4136 Quote
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I wanted to add more description to this.

On the detail page the image size is set for 300. I have a product JPG that is 600x600. This zooms fine when you roll the mouse over the image. I have another that is 500x500. Also a JPG. This does not zoom. All images are stored into the database.
Boyko
5 years ago
#4144 Quote
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summitridgegear wrote:
I wanted to add more description to this.

On the detail page the image size is set for 300. I have a product JPG that is 600x600. This zooms fine when you roll the mouse over the image. I have another that is 500x500. Also a JPG. This does not zoom. All images are stored into the database.


HI summitridgegear,

Can you send us a link to your web site so that we can take a look and advice?
You can send it to our support mail if you don't want to share it here.

Thanks
Regards,
Boyko Stanev
Nop-Templates.com
summitridgegear
5 years ago
#4158 Quote
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Sure. It is not live yet. www.summitridgegear.com/jake33.

Two products:
1) Bear Claw fixed blade - Zoom works
2) Caldera 4500 back pack, Blue - Zoom does not work.

Thanks
Support
5 years ago
#4167 Quote
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summitridgegear wrote:
Sure. It is not live yet. www.summitridgegear.com/jake33.

Two products:
1) Bear Claw fixed blade - Zoom works
2) Caldera 4500 back pack, Blue - Zoom does not work.

Thanks


Hi summitridgegear,

First, let me say that your site looks really great!

For the second product the Cloud Zoom "does not work" because the original image is too small.
The Cloud Zoom will zoom on the original image size and when it is too small there is nothing to zoom. That is why when zooming you see the original size 300 x 300 px.  As you know the Cloud Zoom works better with images with high resolution, at least 450 x 450 px.

Should you need any further help, please do not hesitate to contact us again!

Best Regards!
summitridgegear
5 years ago
#4230 Quote
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We have tried all sorts of things with image sizes and non of that seems to work.
Boyko
5 years ago
#4250 Quote
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summitridgegear wrote:
We have tried all sorts of things with image sizes and non of that seems to work.


Hi summitridgegear,

Can you point me to a product with an image with bigger size as the previous link to the product doesn't work? I can't find any image with bigger size on your web site.

Thanks
Regards,
Boyko Stanev
Nop-Templates.com