The Nop Help Desk plugin for nopCommerce will help you provide a complete customer care service and make every day support easy. With this must have extension your customers will be able to comfortably raise, track and close tickets. Now you can put your customer service in good order and make sure that every single inquiry is taken care of!
Admin Demo Live Demo


  • There is a manage tickets page (visible only to staff)
  • a new ticket page (where you can raise a ticket)
  • and my tickets page (where you can manage tickets).
Help Desk Plugin Features - manage tickets, new ticket, my tickets pages
  • You can organize your Help Desk into departments, e.g., support, sales, marketing, etc.
  • Live preview.
Help Desk Plugin Features - help desk departments
  • You can specify the email account for each department.
  • You can make a list of people/employees and assign them to a department.
  • You can have a department limited per store.
Help Desk Plugin Features - help desk settings
  • You can create attributes for your Help Desk and specify whether an attribute is required, is visible only to staff users or is filterable.
  • Live preview.
Help Desk Plugin Features - help desk attributes
  • You can add different values to an attribute and specify which one to be preselected.
  • Live preview.
Help Desk Plugin Features - help desk attribute values
  • You can search by subject, product, customer or customer property.
Help Desk Plugin Features - help desk search
  • You can choose which tickets to be visible by default - open, closed, closed automatically, awaiting customer reply.
  • Live preview.
Help Desk Plugin Features - ticket tags
  • You can set a response deadline.
  • You can specify the period of time before a ticket is closed automatically. 
Help Desk Plugin Features - ticket management
  • You can choose to send an email on reply or
  • when a ticket is closed automatically.
Help Desk Plugin Features - email notification
  • You can have a captcha enabled on the new ticket page.
  • Live Preview.
Help Desk Plugin Features - enable captcha on ticket submission

Part of Nop Ultimate Plugin Collection

The Nop Ultimate Plugin Collection includes 29 powerful plugins for just a fraction of their price. The collection offers the ultimate functionality for setting up a top rate eCommerce store.

ultimate plugin collection

Product specifications

  • Supported versions 3.50 - 4.20
  • Responsive Design
  • Multi-Store/ Multi-Vendor Support
  • RTL (Right-To-Left) Support
  • Free Trial
  • Themeable
  • Styled for the Nop Dark Orange, Nop Classic and Default Clean themes
  • Razor files are open to modifications
  • 1 year of free support and upgrades since purchase date
  • Easy to install and manage from the nopCommerce Admin panel



Detailed and easy to manage online documentation


General licensing information described in detail and FAQs answered


Check for available product updates



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