Close
Nop Help Desk
The Nop Help Desk plugin for nopCommerce will help you provide a complete customer care service and make every day support easy. With this must have extension your customers will be able to comfortably raise, track and close tickets. Now you can put your customer service in good order and make sure that every single inquiry is taken care of!
Admin Demo Live Demo
*
$149

Features

  • There is a manage tickets page (visible only to staff)
  • a new ticket page (where you can raise a ticket)
  • and my tickets page (where you can manage tickets).
help desk feature
  • You can organize your Help Desk into departments, e.g - support, sales, marketing, etc.
  • Live preview.
help desk feature
  • You can specify the email account for each department.
  • You can make a list of people/employees and assign them to a department.
  • You can have a department limited per store.
help desk feature
  • You can create attributes for your Help Desk and specify whether an attribute is required, is visible only to staff users or is filterable.
  • Live preview.
help desk feature
  • You can add different values to attributes and specify which value to be preselected.
  • Live preview.
help desk feature
  • You can search by subject, product, customer or customer property.
help desk feature
  • You can choose which tickets to be visible by default - open, closed, closed automatically, awaiting customer reply.
  • Live preview.
help desk feature
  • You can set a response deadline.
  • You can specify the period of time before a ticket is closed automatically. 
help desk feature
  • You can choose to send an email on reply or
  • when a ticket is closed automatically.
help desk feature
  • You can have a captcha enabled on the new ticket page.
  • Live Preview.
help desk feature

Part of Nop Ultimate Plugin Collection

The Nop Ultimate Plugin Collection includes 29 powerful plugins for just a fraction of their price. The collection offers the ultimate functionality for setting up a top rate eCommerce store.

ultimate plugin collection

Product specifications

  • Supported versions 3.50 - 4.10
  • Responsive Design
  • Multi-Store/ Multi-Vendor Support
  • RTL (Right-To-Left) Support
  • Free Trial
  • Themeable
  • Styled for the Nop Dark Orange, Nop Classic and Default Clean themes
  • Razor files are open to modifications
  • 1 year of free support and upgrades since purchase date
  • Easy to install and manage from the nopCommerce Admin panel

Learning

Documentation

Detailed and easy to manage online documentation

Licensing

General licensing information described in detail and FAQs answered

Changelog

Check for available product updates

Support

Tickets

Submit a ticket to get help from our support team

Forum

Forum support to report bugs, suggest new features or read general discussions related to this product