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Profile: illutian

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6 years ago

I would say anyone in the 'assigned staff' Tab. Should definitely get an email:

When the ticket is first made.
When a staff member has been assigned.
Continued emails to the assigned staff. -- Obviously, at this point the others don't need to continue receiving emails.

6 years ago

hristian.dimov wrote:
In case the User Voice doesn't get heard.. :P

---

I feel requiring CS Staff to look under 'My Account' to monitor tickets is very inefficient. Why not have something in the /Admin/ side under Help Desk that allows anyone with access to view all tickets (complete with the same color coding as seen under 'Manage Tickets').


This way, not only can the staff members see the tickets that need responses, but also the Staff Managers can see how the entire CS Department is doing.

---

I'm really surprised there isn't a Hub area for all the tickets to be looked at. :(

Hi,

I don't quite get what is the difference between going to Administration -> Nop Help Desk -> ( for example ) Manage tickets and going to My account -> Manage tickets for checking the tickets. Either way, you need to go somewhere to check them.

What about, if you don't want to give your staff members an admin access to your site? How are they going to check the tickets? In the moment, the store owner is not obliged to provide access to admin area for the staff members.

Looking forward to your reply!


True, the hassle is trying to get the staff to step out of the Admin side and into the public side every once in a while to check.

I suppose this all stems from there's no email notification if there's a new ticket, or when a staff member's been assigned.

I'm looking at the Nop Customer Reminders -> Reminder Messages Report and thinking that's exactly what I'd like to see. A report of the tickets and who's assigned to them and the progress on those tickets (aka the replies).

So sort of record of what's going on.

All in the Admin, where I live....from the time I start till the time I leave.

6 years ago

In case the User Voice doesn't get heard.. :P

---

I feel requiring CS Staff to look under 'My Account' to monitor tickets is very inefficient. Why not have something in the /Admin/ side under Help Desk that allows anyone with access to view all tickets (complete with the same color coding as seen under 'Manage Tickets').


This way, not only can the staff members see the tickets that need responses, but also the Staff Managers can see how the entire CS Department is doing.

---

I'm really surprised there isn't a Hub area for all the tickets to be looked at. :(

7 years ago

Deni wrote:
It would be awesome if we had the option to make the HTML 'block' float with the page, much like Google's Trusted Store badge does.

I know you can maybe do something close with CSS, but that stuff only works with certain browsers. That 'Trusted Store' badge works in all [that were required to be tested].

The reason for this is I'd like to add a Yelp badge that floats with the page using the Traction Theme, which means the layout is single column. -- If it was double or triple I'd just put the DIV in one of the home page columns set to 'top of page'.

But, really, it'd be a lot cleaner to just have the widget float. This would also give us the ability to have a splash screen for, say, limited time sales or other promotions. -- So...probably another suggestion beyond adding a check box to enable a "floating" DIV.

Hi, 

The one and only way to achieve this is by using CSS and it works on all browsers. If you open your widget and from the HTML editor choose "Tools" > "Source Code", paste this code and you will see the floating badge:

<p class="floating-badge" style="position: fixed; bottom: 20px; right: 5px; padding: 20px; border-top: 5px solid #0E9A58; background-color: #F5F5F5; box-shadow: 0 0 4px 1px #666;color: #000; text-align: center; z-index: 2000000;">SOME FLOATING BADGE</p>
<script>// <![CDATA[
$('.floating-badge').appendTo('body');
// ]]></script>


I hope this will help you !


Ya, I used similar code and it's working. But, how many people would know to look up CSS floating DIV. :P

Plus it doesn't like resizing.

And then there's the side suggestion of a full screen pop up that shows when a visitor who hasn't clicked on the 'x' hits the main page. That would require some in-depth programming using Java and modifying the CSHTML. Stuff that most people looking to setup a website on their own wouldn't know how to do.

So..in comes the feature request.

7 years ago

It would be awesome if we had the option to make the HTML 'block' float with the page, much like Google's Trusted Store badge does.

I know you can maybe do something close with CSS, but that stuff only works with certain browsers. That 'Trusted Store' badge works in all [that were required to be tested].

The reason for this is I'd like to add a Yelp badge that floats with the page using the Traction Theme, which means the layout is single column. -- If it was double or triple I'd just put the DIV in one of the home page columns set to 'top of page'.

But, really, it'd be a lot cleaner to just have the widget float. This would also give us the ability to have a splash screen for, say, limited time sales or other promotions. -- So...probably another suggestion beyond adding a check box to enable a "floating" DIV.

7 years ago

Yep, worked like a charm!

7 years ago

Deni wrote:
Hi, 

I am talking about the latest version of the plugin for v3.60. We have just deployed the fix, so please update the plugin and everything will work fine.


So, there's no fix for 3.5? I doubt we'll be upgrading to Nop 3.6 any time soon.

7 years ago

Deni wrote:
I see another had this issue.

---

I have one shop and the Google Map is pretty useless because it's defaulted to zoom right up on the building and if you're, well, a typical Internet User. You won't know to zoom out.

I've changed the 'zoom' in both the AllShop and Shop JS scripts to 50 with zero affect.

It's completely beyond me as to why the Admin JS is set to 'zoom' 15 and correctly displays a slightly zoomed in map, which clearly shows the intersection,, road names, and surrounding businesses. Why can't I have THAT map? :(

Hi, 

After taking into consideration your case, we found that when there is only one shop, the Google Maps "fitBounds" method should not be used, because it causes the zoom issue. We will fix this ASAP.

If you want to fix it on your own, just go to the StoreLocatorAllShops.min.js file,
search for: 
"addMarker(allShops[e], !1); map.fitBounds(bounds)"

and replace it with this:
"addMarker(allShops[e], !1); allShops.length > 1 && map.fitBounds(bounds)".

Thank you for reporting this !


Um, I don't 'StoreLocatorAllShops.min.js', only StoreLocatorAllShops.JS

((Running Store Locator 'trial' for Nop 3.5, sorry forgot to mention that))

This is the only place where 'map.fitBounds' shows up:

function onMapLoad() {
    bounds = new google.maps.LatLngBounds();
    
    for (var a = 0; a < allShops.length; a++) {
        addMarker(allShops[a], false);
    }

    map.fitBounds(bounds);
}

7 years ago

I see another had this issue.

---

I have one shop and the Google Map is pretty useless because it's defaulted to zoom right up on the building and if you're, well, a typical Internet User. You won't know to zoom out.

I've changed the 'zoom' in both the AllShop and Shop JS scripts to 50 with zero affect.

It's completely beyond me as to why the Admin JS is set to 'zoom' 15 and correctly displays a slightly zoomed in map, which clearly shows the intersection,, road names, and surrounding businesses. Why can't I have THAT map? :(

7 years ago

Somewhat worked...Editor keeps making it:

<center>
<div class="socialLikes">
<script src="https://apis.google.com/js/platform.js" async="" defer="defer"></script>
<div class="g-plusone" data-size="standard">&nbsp;</div>
</div>
</center>

Instead of:

<center>
<div class="socialLikes">
<script src="https://apis.google.com/js/platform.js" async defer></script>
<div class="g-plusone" data-size="standard">&nbsp;</div>
</div>
</center>

In short, in my opinion, Tiny MCE is the worst POS text editor.
((Maybe Nop Templates could come out with a Text Editor plugin *hint**hint* :P ))