Troubleshooting guide

The Error page is shown what should I do?

When the error page is shown this means that there is some error and you need to know what the error is before fixing it. You have two options.

1. Open the administration by navigating to YourStoreName.com/admin and then go to System -> Log.
The Log contains all the errors and warnings in your store. Most of the time you should be looking for the most recent error. The error details contain all the information you need to investigate and fix the problem.

2. If you can't access the administration you have to turn off the custom errors, so that you are not navigated to the Error Page. To do so, modify your Web.config file by replacing RemoteOnly with Off:

<customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">

change to:

<customErrors defaultRedirect="errorpage.htm" mode="Off">

Once you got the error it is much easier to know what is wrong and to fix it.